Analytics
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The Fix Wasn’t the Feature, It Was the Front Door: Rebuilding ‘Help Me Choose’ (Part 2)
In Part 1, the quiz converted far better than the page average — and almost nobody could find it. So in the rebuild we resisted the obvious instinct to improve the quiz and fixed discovery instead: a ghost button became a primary CTA, abstract spec questions became plain-language intent paths. Promoting the front door didn’t…
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We Built a Product Recommendation Quiz for VPS Hosting. Here’s What the Data Taught Us.
Most VPS shoppers aren’t sure which plan they need, so they leave. We built a 4-question “Help Me Choose” quiz to fix it. The data was a surprise — under 2% of visitors clicked it, but those who did converted at over 3x the page average. The quiz worked. The problem was nobody could find…
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SOP Compliance ≠ Analytics Correctness
I audited a new build against production tag by tag. It came back clean — except for two “violations” my standard would have me fix. I overrode both, because fixing them would have silently broken every dashboard calibrated to the old values. An audit tool tells you what doesn’t match the spec; it can’t tell…